2. Returns and Refund Policy
Last updated: Today
At Bellamora Jewellery, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through bellamorashop.com.
30 day money back guarantee
We offer a 30 day money back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, faulty or incorrect
- Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Nothing in this 30 day guarantee affects your statutory rights under UK consumer law. For most online purchases, UK consumers have a statutory 14 day cancellation period, subject to applicable exceptions.
Return approval
Please do not send any items back before contacting us.
All returns must first be approved by Bellamora Jewellery by email.
If your return is approved, we will provide the return instructions and the correct return address.
In many cases, returns may need to be sent directly to our supplier, which may be located outside the UK.
Return shipping costs
For change of mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs unless otherwise agreed.
If the approved return address is with our supplier outside the UK, the customer is responsible for arranging and paying for the return shipping to that address.
We recommend using a tracked shipping service. Bellamora Jewellery cannot confirm or complete a return until the returned parcel has been received at the relevant return location.
This does not affect statutory cancellation rights. Where the statutory 14 day cancellation right applies, customers may generally be responsible for the direct cost of returning the goods, provided the required information about return costs was given.
Tracking required for returns
For an approved return, the customer must provide valid return tracking details.
Where a refund depends on the goods being returned, we may require proof that the item has been sent back.
For statutory cancellations, refunds are generally required within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back.
If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve a refund where the applicable legal requirements have not otherwise been met.
Condition of returned items
To be eligible for our additional 30 day money back guarantee, the item should be:
- Unworn
- Unwashed
- Unused
- In its original condition
- With tags and packaging where possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted under our additional 30 day guarantee.
Where a customer exercises a statutory cancellation right, an appropriate deduction may apply if the goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Items that may not be eligible for return
Some items may not be eligible for change of mind returns where a legal exception applies, including:
- Personalised or customised items
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
- Final sale items, where clearly stated and permitted by law
- Items that have been worn, used or damaged beyond reasonable inspection
- Items returned outside the applicable return period
Any applicable statutory exceptions will be handled in accordance with UK law.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and work with you on a suitable solution.
Under the Consumer Rights Act 2015, consumers have legal rights when goods are faulty, not as described or do not meet the required standards. Eligible faulty goods can generally be rejected for a full refund within 30 days. Further rights can apply after that period, including repair or replacement and, in certain circumstances, a price reduction or refund.
UK Consumer Law
Nothing in this policy limits or excludes your statutory rights under UK consumer law.
This includes rights provided by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.
For most online purchases, consumers have a statutory 14 day cancellation period beginning when they receive the goods, subject to applicable legal exceptions.
Refund processing
Once your return is received and approved, we will notify you by email.
If your refund is approved, it will normally be processed back to your original payment method.
For statutory cancellations, refunds are generally required within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back. The refund should normally be made using the original payment method.
Please allow additional time for your bank, card provider or payment provider to process the refund.
Exchanges
We may offer an exchange or another suitable solution depending on the situation and product availability.
Please contact us at:
We will review your request and let you know what options are available.
Order cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible before dispatch. However, this does not affect any statutory cancellation rights that may apply to your purchase under UK law.
Contact us
For return, refund or order questions, contact us at:
Website: bellamorashop.com