3. Privacy Policy
Last updated: Today
This Privacy Policy describes how Bellamora Jewellery collects, uses and protects your personal information when you visit or make a purchase from bellamorashop.com.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information we collect
When you visit our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, such as pages viewed and products added to cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How we use your information
We may use your information to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Respond to customer service requests
- Manage returns, refunds and exchanges
- Improve our website and shopping experience
- Detect fraud or security issues
- Send marketing emails, if you have subscribed
- Comply with legal and tax obligations
Shopify
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and process your orders.
Shopify may process personal information in accordance with its own privacy practices and policies.
When you place an order through our website, certain information is shared with Shopify and other service providers where necessary to process and fulfil your order.
Payment information
Payments are processed through third-party payment providers.
We do not normally have access to your full payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies.
We use payment information only as necessary to process transactions, prevent fraud and manage refunds or payment-related enquiries.
Order fulfilment and delivery
To fulfil your order, we may share relevant information with delivery companies, fulfilment providers and suppliers.
This may include:
- Your name
- Shipping address
- Email address
- Phone number
- Order details
This information is shared only where reasonably necessary to process and deliver your order.
Some of our fulfilment or supplier partners may be located outside the UK, including in countries such as China. Where personal information is transferred outside the UK, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.
Cookies
Our website uses cookies and similar technologies to help provide a better shopping experience.
Cookies may be used to:
- Keep products in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Measure advertising performance
- Provide relevant marketing and advertising
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Marketing
If you subscribe to our marketing communications, we may send you emails about:
- New products
- Special offers
- Promotions
- Sales
- Other Bellamora Jewellery updates
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
We will not send marketing communications where your consent is required unless you have provided the necessary consent.
Sharing your information
We may share your personal information with trusted third parties where reasonably necessary to operate our business, including:
- Shopify
- Payment providers
- Delivery and logistics providers
- Fulfilment partners and suppliers
- Email and marketing service providers
- Fraud prevention and security providers
- Analytics and website service providers
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
We do not sell your personal information to third parties.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, resolving disputes and complying with legal, accounting and tax obligations.
The length of time we keep information may vary depending on the type of information and the reason it was collected.
Your privacy rights
Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Object to certain uses of your information
- Request restriction of certain processing
- Request transfer of certain personal information
- Withdraw consent where processing is based on consent
- Complain to the relevant data protection authority
If you would like to exercise a privacy right or ask a question about how we use your information, contact us at:
You can also find information about your rights through the UK's Information Commissioner's Office (ICO).
Data security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Children's privacy
Our website is not intended for children to make purchases independently.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information, please contact us at:
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updates will be posted on this page with a revised Last updated date.
We encourage you to review this Privacy Policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@bellamora.com
Website: bellamorashop.com