9. FAQ Policy Page
Last updated: Today
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, weekends, public holidays or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free standard shipping across the UK.
Do you offer returns?
Yes, Bellamora Jewellery offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
Please note that your statutory rights under UK consumer law are not affected by our 30-day money-back guarantee.
How do I start a return?
Email us at:
Please include your full name, order number, email address used for the order and the reason for your return.
Please do not send anything back before your return has been approved and you have received the appropriate return instructions.
What if my item arrives damaged or faulty?
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and help you with the next steps.
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If it has already been processed or shipped, cancellation may no longer be possible before dispatch. This does not affect any statutory cancellation rights that may apply under UK law.
How can I contact Bellamora Jewellery?
For any questions about your order, shipping, returns or products, contact us at:
We aim to respond to customer enquiries as quickly as possible.